Customer Agreement – Mint Custom Coins
This agreement between Mint Custom Coins is a Binding Agreement. This agreement is all inclusive, in its entirety, between Mint Custom Coins and each customer. For the purposes of this order entered into with Mint Custom Coins, this binding agreement replaces and supersedes any and all other communication.
All images and logos, to include copyrighted material, are property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Imagery contained herein is for representative purposes only, and Coins Your Way claims no ownership of any said trademarked or copyrighted material, nor does it imply, upon order placement and purchase from Mint Custom Coins, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. Pins Your Way does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event.
In the unlikely event that a legal dispute arises, you agree that the exclusive jurisdiction and venue for any such legal dispute shall be New Hanover County, North Carolina, USA. You further agree to pay any damages incurred by Mint Custom Coins, as well as reasonable attorney’s fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and hold Mint Custom Coins free and harmless of any and all liability at your sole expense in any litigation, arbitration, hearing or any other legal proceeding.
Mint Custom Coins warranties its custom made lapel pins by offering to remake or replace any coins that have been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of your coins. These defects are defined as those caused by manufacturing mistakes.
Mint Custom Coins requires written notice of claims of defects in your custom made coins through email or written notification. Upon receipt Mint Custom Coins will determine a course of action commensurate with our policy. If it is determined that a manufacturing error has occurred, your custom coins will be re-manufactured at no cost to you.
As part of your customer experience, you have received a digital proof of what your coins will look like in their finished form from one of our specialists. This proof is an artist’s rendition and interpretation of your custom product based on the instructions we have received from you. It is important that you review this proof for accuracy; to include spelling, size, and color usage.
Mint Custom Coins does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances.
Once an order has been placed, it cannot be changed or canceled. There are no exceptions. For the purposes of this agreement, an order is placed when the customer provides an affirmative reply to an order confirmation email, OR submits an order through our online order form.
Important Notes and Declarations:
Mint Custom Coins will not be responsible for spelling errors. It is the responsibility of each customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.
We use the PMS universal color matching system for all color applications in manufacturing each of our custom coins. It is important that you confirm the color usage with a PMS color chart rather than relying on your monitor’s display of the colors. Each computer monitor, due to varied settings, will display colors differently.
All PMS colors used in the production of your custom product are listed on your digital proof for verification. It is the customer’s responsibility to verify the listed PMS colors suit their need and/or application.
A PMS color chart can usually be located at your local print or fabric store for reference. Visit www.pantone.com for complete information regarding the PMS system.
The size of your coin refers to the absolute two widest points on any given product. Such size includes loops and other items that facilitate an attachment to a lapel pin, coin, medallion or key chain.
Payment for all orders is required, in full, in advance for all custom orders. Payment is accepted via major credit cards to include VISA, MasterCard, American Express, Discover and United States Government Purchase Cards. The charges for the total amount of your order will be applied prior to manufacturing and show as “www.MintCustomCoins.com” on your billing statement.
Purchase Orders are not accepted under any circumstances.
Refunds – Returns – Exchanges
Mint Custom Coins does not accept returns, nor provide refunds or exchanges for custom made lapel pins under any circumstances. Your custom made products were crafted from costly raw materials and manufactured to your individual specifications. These products cannot be restocked or sold to another party at a later date. However, we do stand behind our products to be free of defects. As explained earlier in this agreement, we will replace at no cost to you any products found to be defective due to a factory manufacturing mistake.
All orders will be placed through our online order form, OR confirmed via a confirmation email if a customer processes an order over the telephone.
A confirmation email will contain all the details of the order to include; the proof number, size, metal plating, quantity, special attachments, final cost, and shipping address. The chosen digital proof will also be attached to said confirmation email.
It is the customer’s responsibility to review this confirmation email for accuracy and reply with an approval to proceed to production with the order ONLY if the customer verifies the details are correct and agrees to the Terms and Conditions herein. No order will be placed into production without an affirmative reply to a confirmation email.
Online Order Form
Our online order form is in place for your convenience. All the details of your order are entered into the order form by you, to include payment. It is the customer’s responsibility to make sure the information is accurate before submitting the order. Once an order is submitted through the online order form, no changes or cancellations can be made.
Order Cancellation and Changes
Within several minutes of receiving a reply to an order confirmation email, that order is placed into actual production. Due to the speed we deliver our products and allotment of raw materials for each order, once an order has been confirmed via email or online order form, and therefore placed, it cannot be canceled or changed.
Product Manufacturing Timetable
Mint Custom Coins will manufacture your custom made lapel pins within 10 business days, and often does so much sooner. Business days do not include weekends, domestic (US) holidays, or those holidays observed by our manufacturing source overseas.
*Any Coins with Special Options Within 14-21 Days
“Special Options” include orders over 1,000 units and special order pin attachments, which may require additional time as quoted by your custom products specialist. This includes 3D, Epoxy, Dual Plating, Glitter, Glow in The Dark enamel, and specialty edges & engraving.
All custom orders are shipped via UPS International Express Saver (International Overnight) unless otherwise specified at no charge to the customer. Shipping our products to any country or territory outside of the United States will incur an additional charge.
Due to the use of third party shippers (UPS and USPS), under no circumstances does Mint Custom Coins guarantee delivery dates or times for custom products. Mint Custom Coins has no control over third party shipping errors or delays. We are also not responsible for shipping delays caused by International, United States Customs, or backlogs created by overseas manufacturing sources due to Customs procedures. Therefore, Mint Custom Coins does not, under any circumstances, guarantee delivery dates of any products. There are no exceptions.
Trademarks – Copyrights – Logos
When we receive imagery or instructions from you that includes registered trademarks, copyrighted material, or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal and binding license agreement to use and/or reproduce such trademarked or copyrighted material.
Furthermore, you also warrant that your use of said trademarked or copyrighted material does not violate any person or entity’s intellectual property rights by using said trademarked or copyrighted material. You shall hold Mint Custom Coins harmless and free from any liability or any claims made by any individual, entity or company.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We never sell your information to third parties.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org